REFUND & RETURN POLICY

Effective Date: June 13, 2026

At Vishav, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order if:

• The item received is damaged or defective.
• The wrong product was delivered.
• The product is unused, unworn, and in its original packaging with all tags intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been used, washed, or altered.
• Items returned without original packaging or tags.
• Customized or personalized products.
• Clearance, sale, or promotional items unless damaged upon delivery.

3. Return Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery.
2. Provide your order number and clear photos of the product (if damaged or incorrect).
3. Our team will review the request and provide return instructions.

4. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used for the purchase.
• Processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges for:

• Defective products
• Damaged products
• Incorrectly delivered items

Exchange requests are subject to product availability.

6. Shipping Charges

• If the return is due to our error (wrong item, defective product, or damaged item), return shipping costs will be covered by Vishav.
• For all other eligible returns, shipping charges may be deducted from the refund amount.

7. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.

8. Contact Information

For return, exchange, or refund assistance, please contact:

Vishav Customer Support

Email: support@vishav.com

Phone: +91 XXXXX XXXXX

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

9. Policy Updates

Vishav reserves the right to modify this Refund & Return Policy at any time. Updated versions will be posted on our website and become effective immediately upon publication.