Refund policy

Refund policy

Smart Care Center aims to provide fair refund support to customers.
Refund requests may apply for canceled bookings, duplicate payments, or unresolved service issues.
Refund requests should generally be submitted within 7 days of service date.
Inspection or review may be required before approving refund claims.
If service was completed successfully, refund may not be applicable.
Partial refunds may apply if only part of the booked work was completed.
Charges for used spare parts or materials may be non-refundable.
Customers may be asked to provide proof of issue or payment receipt.
Technician visit charges may be non-refundable after arrival at location.
Canceled bookings before technician dispatch may qualify for full refund.
Refunds may be processed to original payment method, wallet, or bank account.
Cash refunds may require valid bank account details.
Approved refunds are generally processed within 5 to 10 business days.
Bank processing time may vary depending on provider rules.
Repeated misuse of refund requests may lead to account restrictions.
Promotional discounts used in booking may be adjusted during refund.
Service packages partially used may receive prorated refunds if eligible.
Non-refundable charges will be communicated clearly where applicable.
Smart Care Center reserves the right to revise this Refund Policy anytime.
For help, customers may contact support with booking details.