At Shopsy, customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, replacements, cancellations, and refunds are processed.

Customers may request returns for damaged, defective, expired, missing, incorrect, or significantly different items received from what was ordered, subject to verification.

Return requests should be raised within 7 days of delivery unless a different period is stated for specific products. Some categories may be non-returnable due to hygiene, perishability, customization, or safety reasons.

Products should be unused, in original packaging, with tags, accessories, manuals, and invoice where applicable. Items showing misuse or damage after delivery may be rejected.

For damaged or incorrect products, customers should provide photographs or videos to help verification. Our support team may arrange pickup or request further details.

If pickup service is available, items should be packed securely and handed to the assigned courier. If pickup is unavailable, customers may be guided for self-shipping subject to approval.

Refunds may be issued to the original payment method, store wallet, bank transfer, or replacement credit depending on payment type and circumstances.

For prepaid orders canceled before dispatch, refunds are generally initiated promptly. For cancellations after dispatch, shipping or handling deductions may apply where permitted.

Cash on delivery orders may require bank details or wallet credit for refund processing.

Refund timelines depend on banks and payment providers. Once approved, processing may take 5 to 10 business days or longer depending on the provider.

Non-returnable categories may include personal care items, undergarments, opened consumables, customized goods, digital products, or items marked final sale.

If a customer repeatedly abuses return policies through false claims or excessive returns, we may restrict return privileges or suspend the account.

Partial refunds may apply if items are returned incomplete, damaged by customer, or missing accessories.

Exchange requests may be offered for size, color, or defective products depending on stock availability.

If an order contains multiple items, refunds may be processed separately for each item based on eligibility.

Shipping fees may be non-refundable unless the return is due to our error or defective delivery.

If a refund fails due to incorrect bank details or technical issues, customers may need to provide updated information.

We reserve the right to investigate suspicious claims and request additional evidence before approving refunds.

This policy may be updated from time to time. Latest terms available through our official support channels will apply.

For any assistance, contact customer support with order details. We aim to resolve issues fairly, quickly, and transparently.