Shopsy values the privacy of every customer and is committed to protecting personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our shop, website, mobile application, or use any of our services. By accessing our services, you agree to the practices described in this policy.

We may collect personal information such as your name, mobile number, email address, delivery address, billing address, and payment details when you place an order or create an account. We may also collect non-personal information such as browser type, device information, IP address, browsing behavior, and purchase preferences to improve our services.

Your information is collected for several purposes including order processing, customer support, delivery coordination, payment verification, fraud prevention, promotional communication, and service improvement. We may use your contact information to send updates related to orders, offers, discounts, or important notices.

We do not sell customer data to third parties. However, we may share necessary details with trusted service providers such as delivery partners, payment gateways, technical support providers, and legal authorities when required by law. These partners are obligated to maintain confidentiality and use the information only for business purposes.

We implement strong security measures to protect your personal data. Information is stored on secure servers with limited access. We use encryption, firewalls, secure payment processing, and internal monitoring systems to prevent unauthorized access, misuse, or disclosure.

Customers are responsible for keeping account credentials confidential. Please do not share your password with anyone. If you suspect unauthorized access to your account, contact us immediately for assistance.

Cookies and similar technologies may be used on our website or app to improve user experience, remember preferences, analyze traffic, and personalize content. You can disable cookies through browser settings, but some features may not function properly.

You may choose not to receive promotional messages from us by unsubscribing or contacting support. However, transactional messages regarding your orders or account may still be sent.

We retain personal information only for as long as necessary to fulfill business purposes, legal obligations, tax compliance, dispute resolution, and security requirements. After the retention period, data may be deleted or anonymized.

Customers have the right to request access, correction, or deletion of their personal data subject to applicable laws. Requests can be submitted through our customer support team. We may verify identity before processing such requests.

If minors use our services, parental supervision is recommended. We do not knowingly collect data from children without proper consent where required.

Our services may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Users should review their policies separately before sharing information.

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted through our official channels. Continued use of our services after updates indicates acceptance of the revised policy.

If you have any questions regarding privacy practices, please contact our customer support team. We are committed to maintaining trust, transparency, and responsible handling of your information at all times.